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1.Scope of Work 

All work carried out by Bournemouth & Christchurch Fencing is as per the quotation or invoice provided. Any alterations, additions, or repairs outside the original agreement may be subject to additional changes. 

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2.Completion and Handover 

Once work is completed and handed over, it is the customers responsibility to ensure proper care and maintenance of the fencing installed. A brief maintenance guide will be provided upon completion. 

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3.Post-Installation Issues 

We are happy to assist with any genuine issues related to our workmanship or materials used within the agreed warranty period. However, we do not cover issues caused by: 

• Lack of maintenance 

• Damage from weather, plants or other external factors 

• Alterations or repairs by third parties 

• Natural wear and tear 

 

Requests for callouts that fall outside of warranty related issues may be chargeable. 

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4.Warranty 

Our work is covered by a 12-month workmanship warranty. This does not cover faults caused by external damage or neglect. 

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5.Maintenance Responsibility 

Is it the customer’s responsibility to maintain the fence following the care advice we provide. This includes regular cleaning, staining (where applicable), and ensuring no undue pressure is applied to the structure (e.g. climbing plants, leaning objects, or added attachments). 

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6.Materials And Product Lifespan  

We use the same trusted supplier for all materials and aim for high-quality results. However, we are not the manufacturer of the fencing products used.  

As such, we cannot guarantee how long the materials themselves will last or how they may react over time (such as weathering, splitting, fading, or movement due to natural conditions). Any concerns about the performance or condition of the materials should be taken up with the manufacturer directly. 

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7.Call-Out Charges 

Call-outs for issues unrelated to workmanship (e.g. user damage or environmental factors) may incur a service fee. This will be communicated clearly before any visits are arranged. 

 

8.Communication 

Any concerns should be raised as soon as possible after installation. We are committed to excellent service and will always aim to help where reasonable but fair use of our time and resources is essential for all clients to receive the best service.

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9.Fair Feedback Policy 

We are proud of our work and take customer satisfaction seriously. We encourage honest reviews, and we are always open to resolving any genuine issues. 

However, if a review relates to a problem that falls clearly outside the scope of our services or Terms & Conditions - such as damage caused by lack of maintenance, external forces, or customer modifications - we reserve the right to dispute the accuracy of that review and report it to the platform that it is posted on which will then be investigated and possibly taken down. 

Posting public complaints about issues not caused by our workmanship can unfairly harm our reputation. We kindly ask that any concerns be raised with us directly first, so we have the chance to investigate and resolve things fairly. This ensures all feedback reflects the actual service provided and is respectful to both parties.